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FAQS

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Have questions? We’re here to help.

Frequently asked questions

Everything you need to know about the product and billing.

General Shopping

You can go to https://www.zicoarts.com/shop/ and search by Artist or Artwork style…

Or

Enter your research word into the search bar at the top of the website.

At ZicoArt we understand that trust and authenticity are essential, that is why we are committed to providing you with complete confidence in every piece you acquire and total trust in the artists featured on our platform.

  1. Artists Verification and authentication
  • All artists’ submissions went through thorough background checks.
  • All artists’ profiles require a detailed biography and a personal statement to understand their vision and creative intentions.
  1. Certificate of Authenticity (CoA)

Every artwork purchased from our platform is required to be accompanied by an official signed Certificate of Authenticity (CoA).

  • For Original Artworks: This certificate is signed by the artists themselves or by the gallery/studio representing the artist, verifying that the work is a genuine, one-of-a-kind creation.
  • For Limited Edition Prints: The CoA confirms the edition number (e.g., 5/50), the print medium, and is hand-signed and sometimes numbered by the artist.
  1. Detailed Documentation

Beyond the CoA, the Artists provide information to document the artwork.

  • Artworks Specifications: Include Artwork Name, High-Resolution Images, Medium & Materials (e.g., acrylic on canvas, charcoal on paper), Dimensions, and the creation Date.
  • Artwork Story: A brief narrative about inspiration, the mood, or the specific series the work belongs to.

Understanding Artwork Types
To help collectors make informed decisions, ZicoArt distinguishes between different types of artworks based on originality, exclusivity, and long-term value.

Original Artwork

An original artwork is a unique, one-of-a-kind piece created entirely by the artist’s hand.

  • Features visible and tactile physical textures that cannot be replicated.
  • Represents the highest level of artistic prestige and investment potential.
  • Ownership is exclusive—no other collector in the world owns the same piece.

Limited Edition Print

Limited edition prints are high-quality reproductions of an original artwork, produced in a fixed and predetermined quantity.

  • Each edition is capped (e.g., 10/50), and no additional prints may be produced in the same format once sold out.
  • Every print is hand-numbered and typically hand-signed by the artist in pencil.
  • Offers a balance between exclusivity and accessibility for collectors.
  • Because the supply is limited, these prints can appreciate in value over time.

Open Edition Print (Not Supported by ZicoArt)

Open edition prints are reproductions that can be produced in unlimited quantities.

  • They generally do not carry long-term collector or investment value.
  • Typically not hand-signed or numbered by the artist.
  • If a signature is present, it is usually a digital reproduction printed as part of the image.

For this reason, ZicoArt exclusively supports original artworks and limited edition prints to preserve authenticity, value, and collector confidence.

Purchasing and Payments

As ZicoArt platform is using Stripe, we accept a vast range of card payment from the Major Networks (Visa, Mastercard, American Express, Discover, Diners Club, and JCB.) and Local Networks (Cartes Bancaires (France), UnionPay (China), and eftpos (Australia)). Stripe supports over 135 currencies and so many other payment methods.

ZicoArt uses Stripe for payment processing to ensure the highest level of security and service. Stripe is a PCI Service Provider Level 1, the most stringent certification available in the payments industry.

At ZicoArt, we strive for customer satisfaction. However, given the unique nature of artworks and their subjective value, all sales made through our platform are generally considered final.

In exceptional cases where an artwork is received in a damaged condition, buyers must report the issue to ZicoArt within a stipulated time frame from the date of delivery. Upon verification and in accordance with our policies, we may facilitate a partial refund.

Any refunds are subject to our review and approval.

Shipping and Delivery

We know you’re excited to receive your new artwork!

 

  1. Order Processing & Packing

Before an artwork is shipped, it undergoes careful packing and for large originals or fragile works, Artist may build a custom wooden crate or use reinforced archival packaging to ensure maximum protection.

 

  1. Transit Times

Once the artwork leaves the studio, the delivery time depends on your location and the shipping method.

 

  1. Total Estimated Time

Between 1 – 4 weeks

 

  1. Tracking Numbers

As soon as your artwork has been delivered to the courier provider, you will receive an email with a tracking link.

As soon as your artwork has been delivered to the courier provider, you will receive an email with a tracking link.

At ZicoArt Shipping costs for fine art are calculated based on multiple factors: Size/Weight, Packaging Requirements, International or Local orders and Total Value (Insurance).

That is why, at ZicoArt, we endeavor to provide the most accurate shipping estimate.

For Both Artists and Buyers

You can go to https://www.zicoarts.com/contact-us/ where you will see a link to access our Dispute page.

If you need to get in contact with us or have to report an issue, please, go to https://www.zicoarts.com/contact-us/ and fill out the “Get in Touch” form.

Our Commitment

We treat your intellectual property with the highest level of respect. Our platform is designed not just to sell your work, but to safeguard your legacy as a creator.

  1. You Retain 100% Ownership

First and foremost: You own your art.

  • No Rights Grabs: Our Terms of Service explicitly state that you retain full copyright to your work. By listing with us, you only grant us a “limited license” to display your art for marketing and sales purposes.
  • Non-Exclusive: You are free to sell your work elsewhere; we do not demand exclusivity over your intellectual property.

 

  1. Authenticity and Transparency

Artists must provide accurate, honest information about the artwork and how it was created. For original art or reproduction of original art, Artists should provide proof of authenticity, such as a Certificate of Authenticity (COA) or documented provenance.

  1. Legal Transparency

Every time a customer buys a piece, they agree to our Buyer Terms, which legally prohibit them from claiming authorship of the work.

See FAQ “How can I be sure the art is authentic?”.

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